If the machine displays the Replace Toner status, install a new toner cartridge.

Check the machine’s environment. Conditions such as humidity, high temperatures, and so on, may cause this print fault.

If the whole page is too light, Toner Save mode may be turned on. Turn Toner Save mode off in the machine's menu settings or the printer driver.

Clean the drum unit.

Clean the corona wire on the drum unit.

Replace the toner cartridge with a new toner cartridge.

Replace the drum unit with a new drum unit.

Check the machine’s environment. Conditions such as high temperatures and high humidity can increase the amount of background shading.

Clean the drum unit.

Replace the toner cartridge with a new toner cartridge.

Replace the drum unit with a new drum unit.

Check the machine’s environment. Conditions such as low humidity and low temperatures may cause this print quality problem.

Select the appropriate media type in the printer driver.

Clean the drum unit.

Replace the drum unit with a new drum unit.

Replace the toner cartridge with a new toner cartridge.

The fuser unit may be contaminated.

Contact Brother customer service.

Make sure the media type setting in the driver matches the type of paper you are using.

Clean the drum unit.

The toner cartridge may be damaged.

Replace the toner cartridge with a new toner cartridge.

The drum unit may be damaged.

Replace the drum unit with a new drum unit.

The fuser unit may be contaminated.

Contact Brother customer service.

Select Thick Paper mode in the printer driver or use thinner paper than you are currently using.

Select the appropriate media type from the paper type options on your machine.

Check the machine’s environment. Conditions such as high humidity can cause hollow print.

The drum unit may be damaged.

Replace the drum unit with a new drum unit.

Clean the corona wire inside the drum unit.

The drum unit may be damaged.

Replace the drum unit with a new drum unit.

Select the appropriate media type in the printer driver.

Select the appropriate media type from the paper type options on your machine.

The problem may disappear by itself. Print several blank pages to clear this problem, especially if the machine has not been used for a long time.

Clean the drum unit.

The drum unit may be damaged.

Replace the drum unit with a new drum unit.

Clean the drum unit.

The drum unit may be damaged.

Replace the drum unit with a new drum unit.

Check the machine's environment. Conditions such as high humidity and high temperatures may cause this print quality problem.

Clean the drum unit.

If the problem is not solved after printing a few pages, replace the drum unit with a new drum unit.

Make 10-15 copies of a blank, white sheet of paper. If the problem is not solved after printing the blank pages, the drum unit may have foreign material, such as glue from a label, stuck on the drum. Clean the drum unit.

See Related Information:Clean the Drum Unit.

The drum unit may be damaged.

Replace the drum unit with a new drum unit.

If you use label sheets for laser printers, the glue from the sheets may sometimes stick to the drum surface. Clean the drum unit.

See Related Information:Clean the Drum Unit.

If you used paper that has clips or staples, the drum unit may be damaged.

If the unpacked drum unit is in direct sunlight (or room light for long periods of time), the unit may be damaged.

Clean the drum unit.

The toner cartridge may be damaged.

Replace the toner cartridge with a new toner cartridge.

The drum unit may be damaged.

Replace the drum unit with a new drum unit.

Clean the corona wire inside the drum unit by sliding the green tab.

Wipe the scanner glass strip with a dry lint free soft cloth.

The toner cartridge may be damaged.

Replace the toner cartridge with a new toner cartridge.

The drum unit may be damaged.

Replace the drum unit with a new drum unit.

The fuser unit may be contaminated.

Contact Brother customer service.

Make sure there is no foreign material, such as a torn piece of paper, sticky notes or dust, inside the machine and around the toner cartridge and drum unit.

The toner cartridge may be damaged.

Replace the toner cartridge with a new toner cartridge.

The drum unit may be damaged.

Replace the drum unit with a new drum unit.

Set the document correctly in the ADF or on the scanner glass if the skew only occurs when making copies.

Make sure the paper or other print media is loaded correctly in the paper tray and the guides are not too tight or too loose against the paper stack.

Set the paper guides correctly.

The paper tray may be too full.

Check the paper type and quality.

Check for loose objects such as torn paper inside the machine.

If the problem only occurs during automatic 2-sided printing, check for torn paper in the 2-sided tray. Verify the 2-sided tray is inserted completely and the back cover is closed completely.

Check the paper type and quality. High temperatures and high humidity will cause paper to curl.

If you do not use the machine often, the paper may have been in the paper tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack, and then rotate the paper 180° in the paper tray.

Open the back cover (face up output tray) to let the printed paper exit onto the face up output tray.

Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended print media.

Make sure paper is loaded correctly.

Check the paper type and quality.

Turn over the stack of paper in the tray or rotate the paper 180° in the paper tray.

Make sure the media type setting in the printer driver matches the type of paper you are using.

Select Improve Toner Fixing mode in the printer driver.

If this selection does not provide enough improvement, change the printer driver setting in Media Type to a thick setting. If you are printing an envelope, select Env. Thick in the media type setting.