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Home > Troubleshooting > Network Problems > If You Are Having Difficulty with Your Machine's Network > I Want to Check that My Network Devices are Working Correctly

I Want to Check that My Network Devices are Working Correctly

Check Action

Check that your Brother machine, access point/router, or network hub is turned on.

Check the following:
  • The power cord is connected correctly and the Brother machine is turned on.
  • The access point/router or hub is turned on and its link LED is blinking.
  • All protective packaging has been removed from the machine.
  • The toner cartridge and drum unit assembly is installed correctly.
  • The machine's cover is fully closed.
  • Paper is loaded correctly in the paper tray.
  • (For wired networks) A network cable is securely connected to the Brother machine and to the router or hub.
Check the Link Status on the Network Configuration Report or the Printer Settings page.

Print the Network Configuration Report and check that Ethernet Link Status or Wireless Link Status is Link OK.

Check that you can "ping" the Brother machine from your computer.

Ping the Brother machine from your computer using the IP address or the node name in the Windows command prompt or Mac Terminal application:

ping <ipaddress> or <nodename>.

  • Successful: Your Brother machine is working correctly and connected to the same network as your computer.
  • Unsuccessful: Your Brother machine is not connected to the same network as your computer.

Windows:

Ask your administrator about the IP address and the subnet mask, and then use the Network Connection Repair Tool.

Mac:

Confirm that the IP address and the Subnet Mask are set correctly.

Check that your Brother machine is connected to the wireless network.

Print the WLAN Report to check the error code on the printed report.

See Related Information: Print the WLAN Report.

If you have checked and tried all of the above but you are still having problems, see the instructions supplied with your wireless access point/router to find the SSID (Network Name) and the Network Key (Password) information and set them correctly.

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