Make sure the paper tray is pushed in all the way until it locks into place.

Make sure the Jam Clear Cover at the back of the machine is closed.

If the machine's LCD displays a Paper Jam message and you still have a problem, see Related Information: Error and Maintenance Messages.

If the paper tray is empty, load a new stack of paper into the paper tray.

If there is paper in the paper tray, make sure it is straight. If the paper is curled, straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back in the paper tray.

Reduce the amount of paper in the paper tray, and then try again.

Clean the paper pick-up rollers.

See Related Information: Clean the Paper Pick-up Rollers for Paper Tray #1 or Clean the Paper Pick-up Rollers for Paper Tray #2.

Make sure that the paper is within specifications for the machine.

See Related Information: Paper Capacity of the Paper Tray.

When you print on photo paper, load one extra sheet of the same photo paper in the paper tray.

• Make sure the paper is loaded correctly in the paper tray.
• Remove all the paper from the tray and fan the stack of paper well, then put it back in the tray.
• Make sure you do not push the paper in too far.

See Related Information: Load Paper.

Make sure the Jam Clear Cover is closed correctly.

See Related Information: Printer Jam or Paper Jam.

Make sure the Base Pad in the paper tray is not dirty.

See Related Information: Clean the Base Pad.

See Related Information: Printer Jam or Paper Jam.

Make sure the paper guides are set to the correct paper size.

Use the jam prevention settings.

For copying:

See Related Information: Change the Print Options to Improve Your Print Results.

For printing:

See Related Information: Prevent Smudged Printouts and Paper Jams (Windows).