You can correct most problems yourself. If you need additional help, visit support.brother.com for the latest FAQs and troubleshooting tips:

1. Visit support.brother.com.
2. Click FAQs & Troubleshooting and search for your model name.

First, check the following:

• The machine's power cord is connected correctly and the machine's power is on.
• All of the machine's protective parts have been removed.
• The Scanner Cover and the Jam Clear Cover are fully closed.
• Paper is inserted correctly in the paper tray.
• The interface cables are securely connected to the machine and the computer, or the wireless connection is set up on both the machine and your computer.
• (For network models) The access point (for wireless), router, or hub is turned on and its link indicator is blinking.
• The machine's LCD is displaying messages.

If you did not solve the problem with the checks, identify the problem and then see Related Information.