Document Jam

Clear the document jam. If scanning a long document, select Long Paper from the Scan Size or Document Size drop-down list.

Pick Up Document Error

The machine cannot pick up the document. Open the Front Cover and remove the document. Close the Front Cover and reload your document.

Multifeed Detection Error

More than one page was fed at one time or the original document contains multiple paper lengths. Clear the multifeed, check your paper lengths, and then try to scan again.

Front Cover Open

The Front Cover is open.

Access Error

• Scan to PC

  • The USB cable is not connected to the machine. Connect the USB cable.
• Scan to USB

  • A USB flash drive is not inserted into the machine. Insert a USB flash drive.
  • The USB flash drive was removed while it was being accessed. Reinsert the USB flash drive.

Unusable Device

• An unsupported USB device is inserted in the USB port. Remove the device.

Too Many Files on USB (Scan to USB)

Your machine cannot save to a USB flash drive if it contains too many files. Remove the USB flash drive, and then do one of the following:

• Delete unused files or folders from the USB flash drive, and then try again.
• Use a USB flash drive that has available space.

Updating the Firmware

Firmware update in progress. Wait for the update to complete.

The Scheduled Maintenance counter has exceeded 5,000.

Confirm the remaining life in the Machine Info dialog box using Remote Setup.

If the Scheduled Maintenance counter has exceeded the limit, clean the machine promptly. If you do not, document jams and paper feed problems may occur. After cleaning the machine, reset the Scheduled Maintenance Counter using Remote Setup. See Related Information: Clean the Scanner and Rollers.

The Pick Up Roller has been used more than 100,000 times.

Confirm the remaining life in the Machine Info dialog box using Remote Setup.

If the Pick Up Roller or Brake Roller have been exceeded their usage limit, replace them and then reset the Roller Counter using Remote Setup. See Related Information: Replace the Roller Kit .