# 1004
Check the needle plate cover.
The needle plate may not be installed properly.
Please follow the steps below to troubleshoot the problem.
Situation
For examples,
- The needle plate cover is not secured causing a sensor issue.
- The bobbin case could be misaligned causing the needle plate to shift.
There are a couple of reasons why the machine might be giving you an issue.
Please click through below topics to troubleshoot.
| Step 1: | Reinstall the needle plate cover. |
| Step 2: | Check the bobbin case (for misalignment, scratches, etc.), and then attach the needle plate cover again. |
Step 1: Reinstall the needle plate cover.
Step 2: Check the bobbin case (for misalignment, scratches, etc.), and then attach the needle plate cover again.
* If the bobbin case is damaged, please contact service center.
Please tap here.
[How to check and reinstall the needle plate cover and bobbin case]
- This movie is being streamed from YouTube.
Please contact service center/customer support.
Please tell the customer support that you have checked #1004 troubleshooting.
If repair or replacement parts are required, contact your nearest authorized Brother service center.
A copy of your dated bill of sale will be required to validate warranty coverage.
US resident user:
Service center locator:
https://brother-usa.com/dealer-locator
