# 1003
The machine is sensing an operational issue.
The embroidery machine is not working properly.
Please follow the steps below to troubleshoot the problem.
Situation
For examples,
- The thread is tangled.
- The bobbin case is misaligned.
There are a couple of reasons why the machine might be giving you an issue.
Please click through below topics to troubleshoot.
Step 1: Remove the thread on the upper side of the material, then take out the needle.
[How to remove embroidery thread and needle]
- This movie is being streamed from YouTube.
Step 2: Remove the thread on the underside of the material, and clear threads from the bobbin case.
[How to remove threads under the fabric]
- This movie is being streamed from YouTube.
Step 3: Check the bobbin case for scratches or marks.
* If the bobbin case is damaged, please contact service center.
Please tap here.
[Check the bobbin case for scratches, then reinstall it properly]
- This movie is being streamed from YouTube.
Step 4: Attach the embroidery needle.
Step 5: Check if the bobbin is installed correctly.
[Installing the Bobbin]
- This movie is being streamed from YouTube.
Here are some additional resources to get you started.
[How to hoop the fabric]
[How to attach the embroidery frame]
[How to prepare your upper threading]
- This movie is being streamed from YouTube.
Press the ACCEPT button to make the machine ready for normal operation, and check if embroidery can be performed normally.
Note:
The ACCEPT button : 
If the same situation occurs again (the embroidery machine has an operational issue), please contact customer support.
Please contact service center/customer support.
Please tell the customer support that you have checked #1003 troubleshooting.
If repair or replacement parts are required, contact your nearest authorized Brother service center.
A copy of your dated bill of sale will be required to validate warranty coverage.
US resident user:
Service center locator:
https://brother-usa.com/dealer-locator
