#1002
Check and rethread the upper thread.
The embroidery machine has detected that the upper thread has broken, or has been upper threading incorrectly.
Please follow the steps below to troubleshoot the problem.
Situation
For examples,
- When the upper thread is threaded incorrectly or when the upper thread is broken.
-
When using a small cone thread spool, the may thread tangle if the exclusive spool cap is not used.
How to use the small cone thread spool cap. Tap here.
There are a couple of reasons why the machine might be giving you an issue.
Please click through below topics to troubleshoot.
| Step 1: | Check and rethreading the upper thread. |
| Step 2: |
Replace embroidery needle.
And then check and rethreading the upper thread. |
Step 1: Check and rethreading the upper thread.
[Check and rethreading the upper thread]
- This movie is being streamed from YouTube.
▼Please proceed to the next step.▼
Step 2:
Replace embroidery needle.
And then check and rethreading the upper thread.
▼If the problem is not resolved, please proceed to the next step below.▼
Please contact customer support.
Please tell the support office that you have checked #1002 troubleshooting.
It may be repaired. Please have your warranty card (receipt showing the date you bought it) ready.
