If a communication error occurs

If a communication error between your mobile device and the machine occurs, confirm the following conditions to solve the problem:

• Is the machine on?
  • Make sure the machine is turned on.
• Is the distance between the machine and your mobile device too far?
  • Make sure the machine and your mobile device are close enough to communicate.
• Is any device that emits radio waves, such as a microwave oven, interfering with the communication?
  • Make sure no devices that emit radio waves are nearby.
• Is your mobile device's Bluetooth setting turned on?
  • Check your mobile device's Bluetooth settings.

If the error between the mobile device and the machine that is being paired with the app persists, unpair it and try pairing again.

1. In the home screen, tap .

2. Tap the machine being paired to open the machine's settings.

3. Tap [Delete].

4. Open the mobile device's Bluetooth setting.

5. Delete the connection information of the machine to unpair with the machine.

6. Pair with the machine again. (Pairing the machine and app)