Error messages

If an operation is performed incorrectly, an error message appears. If an error message appears in the app, follow the instructions given in the error message to correct the problem.

The following website provides step-by-step instructions for resolving issues.

https://s.brother/cqukb/

Error messages

Cause/Solution

#1001

The bobbin thread is almost empty

This message is displayed when the bobbin thread is running out.

Replace with a wound bobbin immediately. (Winding/Installing the Bobbin)

If the bobbin thread is running out during embroidering, refer to If the thread breaks or the bobbin runs out of thread during embroidering.

#1002

Check and rethread the upper thread

This message is displayed when the upper thread is threaded incorrectly or running out.

Rethread the upper thread. (Upper Threading)

If the upper thread is running out during embroidering, refer to If the thread breaks or the bobbin runs out of thread during embroidering.

#1003

The machine is sensing an operational issue

This message is displayed when the motor locks due to tangled thread or for other reasons related to thread delivery.

#1004

Check the needle plate cover

This message is displayed when the needle plate cover is removed or attached incorrectly. Refer to the step 8 of Cleaning the race to attach the needle plate cover.

#1005

Preventive maintenance is recommended

Once this message appears, it is recommended to take your machine to an authorized Brother dealer or the nearest Brother authorized service center for a regular maintenance check. Although this message will disappear and the machine will continue to function, the message will display several more times until the appropriate maintenance is performed.

#1006

The connection with the machine has been lost

This message is displayed when the communication error has occurred with the machine being paired. Refer to If a communication error occurs to solve the problem.