List of symptoms
If the machine stops operating correctly, check the following possible problems before requesting service. You can solve most problems by yourself. If you need additional help, Brother support website offers the latest FAQs and troubleshooting tips. Visit us at https://s.brother/cpuab/.
If the problem persists or the reference is "*", contact your authorized Brother dealer or the nearest Brother authorized service center.
Getting ready
Symptom, Cause/Solution | Reference | |
|---|---|---|
Cannot thread the needle. | ||
Needle is not in the correct position.
| ||
Upper threading is incorrect. | ||
Needle is installed incorrectly. | ||
Needle is turned, bent or the point is dull. | ||
The needle threader hook is bent and does not pass through the eye of the needle. | * | |
The needle threader lever cannot be moved or returned to its original position. | * | |
Bobbin thread does not wind neatly on the bobbin. | ||
The thread is not passed through the thread guide correctly. | ||
The thread that was pulled out from the thread guide was incorrectly wound onto the bobbin. | ||
The empty bobbin was not set on the pin properly. | ||
While winding the bobbin, the bobbin thread was wound below the bobbin winder seat. | ||
The thread was incorrectly passed under the pretension disk on the thread guide.
| Winding/Installing the Bobbin, If the thread becomes tangled under the bobbin winder seat | |
The pattern is not transferred from the app. | ||
The machine and mobile device are not connected via Bluetooth. | Connecting the machine and app, Transferring the Pattern Data, If a communication error occurs | |
A machine different than the one to be used was selected when the data was transferred from the Artspira app. | ||
The machine’s software has not been updated to the latest version. | ||
The Artspira app has not been updated to the latest version. | - | |
While embroidering
Symptom, Cause/Solution | Reference | |
|---|---|---|
Machine does not operate. | ||
“Start/Stop” button was not pressed. | ||
The bobbin winder shaft is pushed to the rear. ("Start/Stop" button LED blinks in orange)
| - | |
There is no pattern transferred from the app. | ||
The machine is in Needle/thread exchange mode. | ||
Needle breaks. | ||
Needle is installed incorrectly. | ||
Needle clamp screw is not tightened. | ||
Needle is turned or bent. | ||
Using improper needle or thread for the selected fabric. | ||
There are scratches around the opening in the needle plate. | * | |
There are scratches near the hole in the presser foot. | * | |
Upper threading is incorrect. | ||
Upper thread tension is too tight. | ||
Bobbin is set incorrectly. | ||
Bobbin thread is incorrectly wound. | ||
A bobbin designed specifically for this machine is not used. | ||
There are scratches on the bobbin case. | * | |
Fabric is too thick.
| ||
Stabilizer is not attached to fabric being embroidered. | ||
Upper thread breaks. | ||
The machine is not threaded correctly (wrong spool cap is used, spool cap is loose, thread was not passed through the needle bar thread guide, etc.). | ||
Knotted or tangled thread is being used. | - | |
Thread is tangled. | - | |
Upper thread tension is too tight. | ||
Needle is installed incorrectly. | ||
Needle is turned, bent or the point is dull. | ||
Using improper needle or thread for the selected fabric. | ||
There are scratches around the opening in the needle plate. | * | |
There are scratches near the hole in the presser foot. | * | |
A bobbin designed specifically for this machine is not used. | ||
There are scratches on the bobbin case. | * | |
The thread is tangled on the wrong side of the fabric. | ||
Upper threading is incorrect. | ||
Using improper needle or thread for the selected fabric. | ||
The upper thread is too tight. | ||
Bobbin is set incorrectly. | ||
Upper threading is incorrect. | ||
Thread tension is set incorrectly. | ||
Bobbin thread breaks. | ||
Bobbin is set incorrectly. | ||
Bobbin thread is incorrectly wound. | ||
A scratched bobbin is being used. | ||
A bobbin designed specifically for this machine is not used. | ||
Embroidery bobbin thread intended for use with this machine is not being used. | ||
Thread is tangled. | - | |
Fabric puckers. | ||
Bobbin is set incorrectly. | ||
Embroidery bobbin thread intended for use with this machine is not being used. | ||
Upper threading is incorrect. | ||
Stabilizer is not attached to fabric being embroidered. | ||
Using improper needle or thread for the selected fabric. | ||
Needle is turned, bent or the point is dull. | ||
Skipped stitches | ||
Using improper needle or thread for the selected fabric. | ||
Bobbin is set incorrectly. | ||
Embroidery bobbin thread intended for use with this machine is not being used. | ||
Upper threading is incorrect. | ||
Needle is turned, bent or the point is dull. | ||
Needle is installed incorrectly. | ||
Dust or lint has collected under the needle plate. | ||
Not embroidering | ||
Needle is turned, bent or the point is dull. | ||
Bobbin is set incorrectly. | ||
Upper threading is incorrect.
| ||
High-pitched sound while embroidering | ||
Pieces of thread are caught in the race. | ||
Upper threading is incorrect. | ||
A bobbin designed specifically for this machine is not used. | ||
There are needle holes or friction scratches in the bobbin case. | * | |
The needle contacts the needle plate. | ||
The needle clamp screw is loose. | ||
Needle is turned, bent or the point is dull. | ||
The handwheel does not turn smoothly. | ||
Thread is tangled in the bobbin case. | - | |
After embroidering
Symptom, Cause/Solution | Reference | |
|---|---|---|
Thread tension is incorrect. | ||
Upper threading is incorrect.
| ||
Thread tension is set incorrectly. | ||
Bobbin thread is incorrectly wound. | ||
Bobbin is set incorrectly. | ||
A bobbin designed specifically for this machine is not used. | ||
Embroidery bobbin thread intended for use with this machine is not being used. | ||
Using improper needle or thread for the selected fabric. | ||
Needle is turned, bent or the point is dull. | ||
Embroidery pattern does not embroider correctly. | ||
Thread is twisted. | - | |
Thread tension is set incorrectly. | ||
Fabric was not inserted into the frame correctly (fabric was loose, etc.). | Inserting the fabric to the embroidery frame (magnetic frame) | |
Stabilizing material was not attached.
| ||
Stabilizer is incorrectly attached, for example, it is smaller than the embroidery frame. | ||
Fabric coming out of the embroidery frame is causing problems.
| Adjusting the Embroidering Position ([Camera Scan] Function), Attaching the Embroidery Frame | |
There was an object placed near the machine, and the embroidery carriage or embroidery frame hit the object during embroidering.
| ||
Fabric is snagged or caught on something.
| ||
The embroidery carriage was moved while the embroidery frame was being removed or attached during embroidery.
| ||
A heavy fabric is being embroidered, and the fabric is hanging off the table.
| ||
Embroidery pattern does not embroider in a particular position. | ||
Fabric is not positioned with the proper position in the embroidery frame.
| Adjusting the Embroidering Position ([Camera Scan] Function) | |
Loops appear on the surface of the fabric when embroidering. | ||
Thread tension is set incorrectly. | ||
Embroidery bobbin thread intended for use with this machine is not being used. | ||
