Troubleshooting
- Upper Thread Is Too Tight
- Tangled Thread on Wrong Side of Fabric
- Incorrect Thread Tension
- Fabric Is Caught in the Machine and Cannot be Removed
- If the Thread Becomes Tangled Under the Bobbin Winder Seat
- List of Symptoms
If the machine stops operating correctly, check the following possible problems before requesting service.
You can solve most problems by yourself. If you need additional help, the Brother support website offers the latest FAQs and troubleshooting tips. Visit us at https://s.brother/cpdae/ .
If the problem persists, contact your authorized Brother dealer or the nearest Brother authorized service center.
- The instructional videos are available online and can be viewed on any mobile device or computer.
- You can also access them using the QR code that appears in the screen. (Machine Help Screen)
Frequent Troubleshooting Topics
Detailed causes and remedies for common troubleshooting topics are described below. Be sure to refer to this before contacting your authorized Brother dealer.
Tangled Thread on Wrong Side of Fabric