This section describes troubleshooting that is particular to the [My Connection] function. For other operations, refer to the Operation Manuals for the cutting machine and embroidery machine.
Symptom | Possible Causes (or Results) | Solutions | Reference |
|---|---|---|---|
The sent data cannot be retrieved. | The receiving machine has not been registered with dedicated application. | Make sure that both the sending and receiving machines are registered with Artspira App or CanvasWorkspace before sending the data again. | |
You logged in to the Artspira App with an ID other than for CanvasWorkspace, and the app is not set to link with CanvasWorkspace. | Set the [ACCOUNT LINKAGE] for CanvasWorkspace in Artspira app. [Settings] > [Account] > [User Information] > [ACCOUNT LINKAGE] > [CanvasWorkspace]. | — | |
The retrieved data is different from the sent data. | The data in the temporary data pocket was overwritten when the sending machine sent other data before the receiving machine imported the data. | The last data sent is stored in the temporary data pocket. Try sending the data again. | Sending a Pattern from the Cutting Machine to the Embroidery Machine |
Previously sent data cannot be retrieved. | The period that data is saved in the temporary data pocket has expired. | After a certain period of time, the data is deleted from the temporary data pocket. After the data is sent, immediately retrieve the data on the receiving machine. | — |
The saved data in cutting machine can not be retrieved. | The data saved using [My Connection] function can only be retrieved from [My Connection]. The data saved in normal mode can only be retrieved from [Retrieve Data] key on the home screen. | Retrieve the data in the same mode as when saving it. | Sending a Pattern from the Cutting Machine to the Embroidery Machine Cutting an Embroidery Pattern (Sent from the Embroidery Machine) with the Cutting Machine |