If You Are Having Difficulty with Your Label Printer

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This chapter explains how to resolve typical problems you may encounter when using the Label Printer.

If you still have problems, see Related Information. If after reading the topics you are unable to resolve the problem, visit the Brother support website at support.brother.com/faqs.

Problem	Solution
The Label Printer does not print.	Check that the Tape Cassette is inserted correctly. If the Tape Cassette is empty, replace it. To order supplies and accessories, visit go.brother/original. Check that the Rear Cover is securely closed. Check that the Label Printer is on. (Supported models only) Check that the computer’s or mobile device’s Bluetooth setting is on. (Supported models only) Check that the Label Printer is connected to the computer or your mobile device via Bluetooth. (Supported models only) Check that your Label Printer is selected in the Brother mobile app. (Supported models only) Check that the Label Printer is not paired with another device via Bluetooth. (Supported models only) Make sure the Label Printer and your mobile device or computer are close enough to communicate wirelessly. (Supported models only) Check that the Bluetooth is not set to automatically reconnect with another computer or mobile device. Make sure no devices that emit radio waves (for example, a microwave oven) are located nearby. Check that the correct printer driver is installed when printing from a computer. Connect the Label Printer to your computer using the USB Cable (included) when printing from a computer. If the Print Head is dirty, clean it with a cotton swab or optional Print Head Cleaning Cassette (TZe-CL4).
The tape does not feed correctly. The tape gets stuck inside the Label Printer.	If the tape is bent, cut off the bent section. If the tape is jammed, remove the Tape Cassette, remove the jammed tape, and then cut off any damaged tape. To avoid tape jams, clean the Tape Cutter. See Related Topics. Check that the end of the tape exits through the Tape Guide. Confirm that the tape is pointed at the Tape Exit Slot. Remove the Tape Cassette and reinstall it.
An error occurred when using a mobile app.	Go to your mobile application’s settings menu and select Support > FAQs & Troubleshooting.
The LCD is not responding.	Disconnect the AC Adapter and remove the battery for at least 10 minutes.
The LCD remains blank after turning the power on.	Check that the battery is correctly installed and the AC Adapter is correctly connected.
The LCD messages are displayed in a foreign language.	Set the LCD language you want. For more information, see Related Topics.
The Label Printer stops while printing a label.	If striped tape is visible, this indicates that you have reached the end of the tape. Replace the Tape Cassette. Replace the battery or connect the AC Adapter directly to the Label Printer.
I cannot install the Printer Driver even if I follow the correct procedure. (Windows) I cannot see my printer listed in P-touch Editor even though I have installed the Printer Driver. (Windows)	If you cannot use your Label Printer even though you have installed the Printer Driver: Download the Printer Driver Uninstaller from your model’s Downloads page at support.brother.com. Use the Printer Driver Uninstaller to remove the printer information. Run the Printer Driver Installer again and follow the on-screen instructions to proceed with the installation.
The ink ribbon is separated from the ink roller.	If the ink ribbon is damaged, replace the Tape Cassette. If it is not damaged, leave the tape uncut and carefully remove the Tape Cassette, and then wind the loose ink ribbon back onto the spool.
Printed barcodes or QR codes cannot be read.	Change the tape. (Recommended: Black on white tape) Enlarge the barcodes or QR codes using your barcode application, if possible.
I do not know the version number of the firmware for the Label Printer.	You can confirm the firmware version number and other information on the LCD. For more information, see Related Topics.
When the label is printed, there is too much space (wide margin) on both sides of the text.	Change the cut option to a smaller margin. See Related Topics.
The font size cannot be increased.	The font is already the maximum size for the width of the label, or the label length has been set, so there is a limit on the font size to prevent exceeding the set length.
When multiple labels are printed, the last label is cut incorrectly.	When the Chain setting is enabled, feed and cut the last printed label. See Related Topics.
I cannot update the printer’s firmware using the P-touch Update Software or Transfer Express.	Restart the printer and then try to update the firmware again. Do not press any buttons during the firmware update until the Home Screen is displayed automatically.
The Label Printer does not operate normally.	Reset the printer to its factory settings. For more information, see Related Topics. Disconnect the AC Adapter and remove the battery for at least 10 minutes.

Related Information

Troubleshooting