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Home > Troubleshooting > Charging Cradle (Optional) Problems

Charging Cradle (Optional) Problems

If you experience any problems that you cannot resolve, contact your Brother dealer or Brother customer service for assistance.

Problem Solution
The Charging LED turned off, but the rechargeable Li-ion battery has not fully charged. Charging stopped because the rechargeable Li-ion battery became too hot or too cold. Wait and try charging the rechargeable Li-ion battery later.
The Charging LED flashes in red.
  • The rechargeable Li-ion battery is not charged. Make sure the AC Adapter is plugged into the Charging Cradle.
  • Wipe the Charging Cradle Terminals of the Charging Cradle and the rechargeable Li-ion battery with a dry cloth.
  • Replace the rechargeable Li-ion battery with a new one.
The printer does not turn on when placed on the Charging Cradle.
  • Place the printer on the Charging Cradle correctly.
  • Make sure that the AC Adapter is correctly connected.
  • Reconnect the AC Adapter.
The printer does not print via LAN cable.

(RJ-3235B/RJ-3255WB)

  • Place the printer on the Charging Cradle correctly.
  • Connect the LAN cable correctly.
  • Select the correct driver in the Devices and Printers. If the Charging Cradle is connected, your operating system will also display a copy of the printer driver icon (for example: Brother RJ-:****WB (Copy 1)) in the Devices and Printers. Make sure it is not selected.
The printer does not print via USB cable.

(RJ-4235B/RJ-4255WB)

  • Place the printer on the Charging Cradle correctly.
  • Connect the USB cable correctly.
  • If USB cables are connected to the printer and the Charging Cradle simultaneously, disconnect the one connected to the printer, turn off the printer and turn on again.
  • RJ-4255WB:

    Select the correct driver in the Devices and Printers. If the Charging Cradle is connected, your operating system will also display a copy of the printer driver icon (for example: Brother RJ-:****WB (Copy 1)) in the Devices and Printers. Make sure it is not selected.

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