FAQs & Troubleshooting

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HL-L9410CDN

FAQs & Troubleshooting

FAQs & Troubleshooting

HL-L9410CDN

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Date: 04/11/2022 ID: faq00000309_529

Paper is Jammed in the Back of the Machine

If the machine's control panel or the Status Monitor indicates that there is a jam in the back of the machine (Jam Rear), do the following:

  1. Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
  2. Open the back cover.
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  3. Pull the tabs labeled "1" at the left and right sides toward you to release the fuser cover.
    image
    WARNING
    HOT SURFACE

    The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them.

    image
  4. Use both hands to gently pull the jammed paper out of the machine.
    image
  5. Close the fuser cover. Make sure the tabs labeled "1" at the left and right sides lock into place.
    image
  6. Close the back cover until it locks in the closed position.

Related Models

HL-L9410CDN

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