Please check the following points to solve the problem:

1. The drum unit or toner cartridges may not be installed correctly. Re-install the drum unit and toner cartridges.
   
   
   • Click here to see the details of how to install the drum unit.
   • Click here to see the details of how to install the toner cartridges.
   
   
2. The drum unit may be damaged. Put in a new drum unit as follows:
   
   
   1. Click here to print the chart. [185KB/ PDF]
   2. Compare your printed document with the printed chart to identify the color of the drum unit causing the problem.
   3. Replace the drum unit of the color. Click here to see the details of how to replace the drum unit.