Support & Downloads VC-500W Not your product? FAQs & Troubleshooting Find frequently asked questions and troubleshooting information. Manuals View or download manuals for your product. Supported OS Check which operating systems are supported by your product. Specifications View a detailed breakdown of the product specification. Information The latest version of the firmware is available. Please refer to the explanation below to update the printer's firmware. How do I update the printer's firmware?