• Click here If you know how to send a fax but are having problems sending.
• Click here If you are using Voice Over Internet Protocol (VoIP).
  
  VoIP is a type of phone system that uses an Internet connection instead of a traditional phone line.
• Click here if you are using MagicJack, a popular VoIP service.

Follow the steps below to send a fax:

1. Make sure the machine has a dial tone. Click here to see the details of how to verify that my Brother machine has a dial tone.
   • If there is a dial tone, go to Step 3.
   • If there is no dial tone, verify the telephone cord is directly connected from the Brother machine's LINE jack to the wall telephone jack.
     
     If you are using an analog telephone line and there are splitters, commshare devices, power strips, or surge protectors between the wall telephone jack and the Brother machine, please remove them. Removing these devices helps to determine if the issue is related to the device or the Brother machine.
     
     If you are using a DSL or Voice Over Internet Protocol (VoIP) telephone system, there can be multiple types of telephone cord connections (modems, interface boxes, phone adapters, splitters, etc.). However, a telephone cord must be connected to the Brother machine's LINE jack.
2. If there is still no dial tone click here.
    
3. Follow one of these fax-sending procedures:

    

   • Sending a fax using the Automatic Document Feeder (ADF)
   • Sending a fax using the flat scanner glass

    

   Sending a fax using the ADF

   To send a fax using the ADF, follow these steps:
   NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

    

   1. Open the ADF Document Support (1) and the ADF Document Output Support Flap (2).
      
      
      Place the document(s) you want to send into the ADF face up, top edge first until you feel it touch the roller.
   2. • Insert the document underneath the paper guides (1).
        
      • After you put your document(s) in the ADF, the Brother machine's LCD should display ADF Ready.
   3. Do one of the following:
      • If the LCD displays ADF Ready, go to Step e.
      • If the LCD continues to display the Home screen or a menu screen, go to Step d.
   4. Make sure the document is between 5.8 and 11.7 inches wide and 5.8 and 17 inches long.
      If the document is fewer than 5.8 inches wide, the document sensors will not detect it. You will need to use a wider sheet of paper.
      • If the LCD displays ADF Ready, go to Step e.
      • If the document meets the above-listed specifications and the LCD continues to display the Home screen or a menu screen when you place a document into the ADF, please contact Brother Customer Service from "Contact Us."
   5. Press (Fax).
       
   6. Do one of the following:
      • If (Sending Faxes)appears on the LCD, press it.
      • If (Sending Faxes)does not appear on the LCD, go to Step g.
   7. Dial a known-working fax number.
      • You can use the dial pad to manually dial the number, press (Address Book) to use the Address Book, or press (Call History) to use the Outgoing or Incoming Call History.
      • If you are using access numbers for calling cards or long-distance security codes, or if you must press 9 to access an outside line and a pause is required between the dialing of those numbers and the fax number, be sure to press Pause when needed.
      • Pressing Pause will insert a 3.5-second pause between numbers.
      • You can press Pause as many times as needed to increase the length of the pause.
      Redial will turn into Pause after you dial the number.
   8. Do one of the following:
      • To send a black and white fax, press Fax Start.
        The machine will send the fax.
        When manually sending a fax by pressing Hook to listen for a dial tone before dialing, make sure you wait until you hear the receiving machine's fax tones before you press Fax Start on the Brother machine.
      • To send a color fax, follow these steps:
        1. Press Options.
        2. Press the Up or Down arrow key to display Color Setting.
            
        3. Press Color Setting.
        4. Press Color.
           When manually sending a fax by pressing Hook to listen for a dial tone before dialing, make sure you wait until you hear the receiving machine's fax tones before you press Fax Start on the Brother machine.
        5. Press OK.
        6. Press Fax Start. The machine will send the fax.
        • You can press  to cancel the fax.
        • If you send a black and white fax when the Brother machine's memory is full, it will be sent in real time.
        • If the message Poor Line Condition or NG appears on the Transmission Verification Report, click here.

         

   Sending a fax using the flat scanner glass

   • You cannot send multipage color faxes from the flat scanner glass.
   • You can send documents up to Letter or A4 size.
   • Since you can only scan one page at a time on the flat scanner glass, it is easier to send multipage faxes using the ADF.
   • The ADF must be empty when you are faxing from the flat scanner glass.
   To send a fax using the flat scanner glass, follow these steps:
   NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

    

   1. Lift the document cover.
      
   2. Place the document face down in the upper-left corner of the flat scanner glass.
      
      • Use the guide lines on the upper-left corner of the scanner glass to help you position the document.
   3. Close the document cover.
      
      
   4. Press (Fax) .
       
   5. Do one of the following:
      • If (Sending Faxes)appears on the LCD, press it.
      • If (Sending Faxes)does not appear on the LCD, go to Step f.
   6. Dial a known-working fax number.
      • You can use the dial pad to manually dial the number, press (Address Book) to use the Address Book, or press (Call History) to use the Outgoing or Incoming Call History.
      • If you are using access numbers for calling cards or long-distance security codes, or if you must press 9 to access an outside line and a pause is required between the dialing of those numbers and the fax number, be sure to press Pause when needed.
      • Pressing Pause will insert a 3.5-second pause between numbers.
      • You can press Pause as many times as needed to increase the length of the pause.
      Redial will turn into Pause after you dial the number.
   7. Do one of the following:
      • To send a black and white fax, follow these steps:
        1. Press Fax Start.
           • The machine will scan the page.
           • The LCD will read Next page?
        2. Do one of the following:
           • To send a single-page fax, press No.The machine will send the fax.
           • To send more than one page, go to Step iii.
        3. Press Yes
        4. Place the next page on the scanner glass.
        5. Press OK.
           • The machine will scan the page.
           • To scan additional pages, repeat Steps iii through v.
           • When you have scanned all the pages you want to send, press No.The machine will send the fax.

         

      • To send a color fax, follow these steps:
        1. Press Options.
        2. Press the Up or Down arrow key to display Color Setting.
        3. Press Color Setting.
        4. Press Color.
        5. Press OK.
        6. Press Fax Start.
        7. Press Yes. The machine will send the fax.
        • You can press to cancel the fax.
        • If you send a black and white fax when the Brother machine's memory is full, it will be sent in real time.
        • If the message Poor Line Condition or NG appears on the Transmission Verification Report click here.