MFC-685CW

FAQs & Troubleshooting

MFC-685CW

Date: 05/17/2013 ID: faq00002732_001

Step1: Verify you hear the dial tone

Press the SPEAKER PHONE or HOOK key and listen for a dial tone.
- If there is dial tone, press the SPEAKER PHONE or HOOK key again and go to STEP 2.
- If there is no dial tone, verify the telephone line cord is directly connected from the Brother machine's LINE jack to the wall telephone jack.
  - If you are using an analog telephone line and there are splitters, commshare devices, power strips or surge protectors between the wall telephone jack and the Brother machine, please remove them. Removing these devices assists in determining if the issue is related to the device or the Brother machine.
  - If you are using a DSL or Voice Over Internet Protocol (VoIP) telephone system, there can be multiple types of telephone line connections (modems, interface boxes, phone adapters, splitters, etc). However, a telephone line must be connected to the Brother machine's LINE jack.
If there is still no dial tone, click here.

Step2: Send a fax following one of these fax-sending procedures

Send a fax using your Brother machine's Automatic Document Feeder (ADF)

You should position your document(s) underneath the output tray formed by the paper guides, directly on top of the flatbed cover. When your document(s) feed through the ADF, they will be ejected on top of the paper guides.
After you put your document(s) in the ADF, the Brother machine's LCD should display "ADF Ready" for a few seconds and then display the fax-sending options.

Enter the fax number you want to send to.

You can manually dial the number or use a Speed Dial number.
Press the blue key labeled BLACK START or the green key labeled COLOR START on the Brother machine.

Your Brother machine will scan and fax the document.

You can press the STOP/EXIT key to cancel the fax.
If you send a black & white fax when the Brother machine's memory is full, it will be sent in real time.

Send a fax using your Brother machine's flat scanner glass

You cannot send multipage color faxes from the flat scanner glass.
You can send documents up to Letter or A4 size.
Since you can only scan one page at a time on the flat scanner glass, it is easier to send multipage faxes using the ADF.

Press the FAX key to illuminate it.
Place the document you want to fax face down on the flat scanner glass.
Enter the fax number you want to send to.

You can manually dial the number or use a Speed Dial number.
Press the blue key labeled BLACK START or the green key labeled COLOR START on the Brother machine.
- If you press the blue key labeled BLACK START on your Brother machine, the machine will scan the first page. Go to STEP 5.
- If you press the green key labeled COLOR START on your Brother machine, the machine will scan and fax the document.
Do one of the following:
- To send a single-page fax, press the blue key labeled BLACK START on your Brother machine again or press 2 to select No.
  
  Your Brother machine will scan and fax the document.
- To send more than one page, press 1 to choose Yes. Go to STEP 6.
Place the next page you want to fax face down on the flat scanner glass.
Press the OK key.

Your Brother machine will scan the next page.

Repeat STEPS 5 through 7 for each additional page you want to fax.

MFC-240C, MFC-440CN, MFC-465CN, MFC-665CW, MFC-685CW, MFC-845CW, MFC-885CW

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