HL-L9310CDW

FAQs & Troubleshooting

HL-L9310CDW

Date: 02/24/2017 ID: faq00002677_012

Print Unable ##

The error message "Print Unable ##" is an indication that the machine has a mechanical problem.The "##" is a different error message depending on the condition of your machine. The "##" is a 2-digit number or alphabet. For example, Print Unable 32, Print Unable ZC, etc.

Turn off the machine. Wait a few minutes, then turn it on again.

If your machine has FAX function:
We recommend transferring your faxes to another fax machine or to your PC before turning off the power switch.

If the error message continues, there is a problem on the sensor, motor or substrate and so on. The machine will require a service, please call your dealer or contact Brother Customer Service from "Contact Us".

Related Models

HL-L9310CDW, MFC-L9570CDW

If you need further assistance, please contact Brother customer service:

Go to the Contact Us section

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