FAQs & Troubleshooting

Close

HL-L8350CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

HL-L8350CDW

Not your product?

Date: 12/25/2018 ID: faq00000307_025

Jam Tray / Jam Tray 1 / Jam Tray 2

The LCD or Touchscreen displays the tray names as follows:

  • Standard paper tray: Tray1
  • Multi-purpose tray: MP Tray
  • Optional lower tray: Tray2 and T2

 

If a paper jam occurs inside the paper tray, follow these steps:

 

  1. Pull the paper tray completely out of the machine.
    For Jam Tray or Jam Tray1

    Pull Paper Tray

    For Jam Tray 2:

    Pull Paper Tray2

     
  2. Use both hands to slowly pull out the jammed paper.

    Pull Out Jammed Paper
     
  3. Make sure that the paper is below the maximum paper mark (Maximum Paper Mark) in the paper tray. While pressing the blue paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.
  4. Put the paper tray firmly back in the machine.

Related FAQs

Related Models

HL-L8250CDN, HL-L8350CDW, HL-L8350CDWT, HL-L9200CDWT, HL-L9300CDW(T)

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.