HL-5380DN

FAQs & Troubleshooting

HL-5380DN

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Date: 20/09/2022 ID: faq00000154_042

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Replace the drum unit.

Follow the procedure below to replace drum unit.

The Brother machine has separate consumables the toner cartridge and the drum unit. Verify you replace only the drum unit and not the toner cartridge. If you want to know their difference, refer to "What is the difference between the toner cartridge and the drum unit?"

Do NOT use flammable substances or any type of spray to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock.

While removing the drum unit, handle it carefully because it may contain toner.
Every time you replace the drum unit, clean the inside of the printer. Click here to learn how to clean the inside of the printer.

For the order number (Order No.) of the drum unit, please refer to the User's guide provided with your Brother Printer or the Consumables & Options page of your model on Brother Solutions Center. To visit Consumables & Options page, click your model name link on the top section and then click "Consumables & Options" link on the opened page.

Press the front cover release button and then open the front cover.
Reset the drum counter: Hold down the Go button until the message DRUM CLEAR is displayed on the LCD, then release the Go button.

Do not reset the drum counter when you only replace the toner cartridge.
Take out the drum unit and toner cartridge assembly.
- We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.
- To prevent damage to the printer from static electricity, DO NOT touch the electrodes shown in the illustration.
Push down the blue lock lever and take the toner cartridge out of the drum unit.
- DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries.
- Use neutral detergents when cleaning the printer.
- DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray, or any type of flammable
  substance to clean the outside or inside of the machine. Doing this may cause a fire or electrical shock.
- Be careful not to inhale toner.
- Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.
- To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.
Unpack the new drum unit.

Wait to unpack a drum unit until immediately before you put it in the printer. Exposure to direct sunlight or room light may damage the drum unit.
Put the toner cartridge firmly into the new drum unit until you hear it lock into place. If you put the cartridge in properly, the blue lock lever will lift automatically.

Make sure that you put in the toner cartridge properly, or it may separate from the drum unit.
Put the drum unit and toner cartridge assembly back in the printer.
Close the front cover.