In Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2, this can be caused by an incompatibility with the USB 3.0 protocol. You can resolve this problem by following these instructions:

• If the Check Media function does not work, download the latest version of P-touch Editor and install it.
• If either the Printer Setting Tool/P-touch Utility, or the distributed printing function does not work, you should install the following patch tool instead.

<Downloading/installation procedure>

1. Close all applications.
    
2. Make a temporary folder on your HDD [hard disk drive] as the location to save the downloaded file, e.g. C:\brodnt
    
3. Click the link below, and download the file (u3patch.zip, 160KB) to the temporary folder.
   > USB 3.0 patch tool (u3patch.zip）
    
4. Once the download is complete, unzip the downloaded file.
    
5. Double-click the extracted file "u3patch.exe", and install it.
    
6. When the message "Completed" appears, click OK. Installation is completed.