To correct the feeding issue, add more paper to the paper tray. If the paper feed does not improve, check the following steps.

STEP 1: Check your paper

• Refer to User's Guide in the Manuals section for information on acceptable glossy paper for your Brother machine.
  
   
• To get the best print quality, we suggest using Brother Premium Glossy Paper.

STEP 2: Verify the paper is loaded correctly

• Load glossy paper with the shiny side facing down. The coated side of glossy paper is shiny. Avoid touching the shiny (coated) side.
  
   
• If you are using Brother Premium Glossy Paper, load the Brother glossy paper with the instruction sheet (support sheet provided in the paper packaging) at the bottom of the stack. This helps with this issue.
  
   
• Gently put the paper into the paper tray print side down and top edge in first. Check that the paper is flat in the tray.
  Be careful that you do not push the paper in too far, as it may lift at the back of the tray and cause feed issues.

STEP 3: Clean the Paper Pick-up Roller

Click here to see how to clean the paper pick-up rollers.

If the issue did not improve, also try feeding the paper using the manual feed slot.