FAQs & Troubleshooting

Close

PT-P900W/P900Wc

FAQs & Troubleshooting

FAQs & Troubleshooting

PT-P900W/P900Wc

Not your product?

Date: 28/05/2020 ID: faqp00000060_022

The printed label contains blank horizontal lines.

A blank horizontal line or poor-quality characters on printed labels generally indicate that the print head is dirty.

Clean the print head using a cotton swab or the optional print head cleaning cassette (TZe-CL6).

To learn how to use a cleaning cassette, see FAQ: "How is the print head cleaning cassette used?"
 

Follow the instructions below to clean the print head and head roller.
 How to clean the print head

 How to clean the head roller

 

How to clean the print head

 

  1. Turn off the printer and disconnect the USB cable.
  2. Open the cassette cover and remove the tape cassette.
  3. Gently wipe the print head with a cotton swab to remove dirt.
    Print Head 1. Cotton swab
    2. Print Head
     

    Do not touch the print head directly with your bare hands.

 

How to clean the head roller
 

  1. Turn off the printer and disconnect the USB cable.
  2. Open the cassette cover and remove the tape cassette.
  3. Gently wipe the head roller with a cotton swab to remove dirt.
    Head Roller 1. Cotton swab
    2. Head Roller

Related Models

PT-P900W/P900Wc, PT-P950NW

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.