MFC-J5740DW

FAQs & Troubleshooting

MFC-J5740DW

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Date: 02/12/2021 ID: faq00000080_050

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What is the recommended paper?

You can use plain paper, inkjet paper (coated paper), glossy paper, recycled paper and envelopes.

We recommend testing various paper types before buying large quantities.

For best results, use Brother paper.

When you print on inkjet paper (coated paper) and glossy paper, be sure to select the correct print media in the the printer drivers, your application, or the Paper Type setting on the machine.
When you print on photo paper, load one extra sheet of the same photo paper in the paper tray.
When using photo paper, remove each sheet at once to prevent smudging or paper jams.
Avoid touching the printed surface of the paper immediately after printing; the surface may not be completely dry and may stain your fingers.

Paper Orientation and Capacity of the Paper Trays

	*Paper Size ^1**	Paper Types	No. of Sheets	Weight	Thickness
Paper Tray #1	<Landscape> Letter, Executive, A4, B5 (JIS) <Portrait> Ledger, A3, Legal, Mexico Legal, India Legal, Folio, B4 (JIS), A5, B6 (JIS), A6, Envelopes (C5, Com-10, DL, Monarch), Photo (4" x 6")/(10 x 15 cm), Photo L (3.5" x 5")/(9 x 13 cm), Photo 2L (5" x 7")/(13 x 18 cm), Index card (5" x 8")/(13 x 20 cm)	Plain Paper, Recycled Paper	250 ^*2	17 to 32 lb (64 to 120 g/m²)	3 to 6 mil (0.08 to 0.15 mm)
		Inkjet Paper	20	17 to 53 lb (64 to 200 g/m²)	3 to 10 mil (0.08 to 0.25 mm)
		Glossy Paper ^*3	20 (Up to A4/Letter)	Up to 58 lb (Up to 220 g/m²)	Up to 10 mil (Up to 0.25 mm)
		Photo Card ^*3	20 (Up to A4/Letter)	Up to 53 lb (Up to 200 g/m²)	Up to 10 mil (Up to 0.25 mm)
		Index Card	30	Up to 32 lb (Up to 120 g/m²)	Up to 6 mil (Up to 0.15 mm)
		Envelopes	10	20 to 25 lb (80 to 95 g/m²)	Up to 20 mil (Up to 0.52 mm)
Paper Tray #2, #3 (available models only)	<Landscape> Letter, A4 <Portrait> Ledger, A3, B4 (JIS), Legal, Mexico Legal, India Legal, Folio	Plain Paper, Recycled Paper	250 ^*2	17 to 32 lb (64 to 120 g/m²)	3 to 6 mil (0.08 to 0.15 mm)
Multi-purpose tray (MP tray) ^*4 (available models only)	<Landscape> Letter, Executive, A4, B5 (JIS) <Portrait> Ledger, A3, B4 (JIS), Legal, Mexico Legal, India Legal, Folio, A5, B6 (JIS), A6, Envelopes (C5, Com-10, DL, Monarch), Photo (4" x 6")/(10 x 15 cm), Photo L (3.5" x 5")/(9 x 13 cm), Photo 2L (5" x 7")/(13 x 18 cm), Index card (5" x 8")/(13 x 20 cm)	Plain Paper, Recycled Paper	100 ^*2	17 to 32 lb (64 to 120 g/m²)	3 to 6 mil (0.08 to 0.15 mm)
		Inkjet Paper	20 (Up to Letter/A4) 5 (Over Letter/A4)	17 to 53 lb (64 to 200 g/m²)	3 to 10 mil (0.08 to 0.25 mm)
		Glossy Paper, Photo Card ^*3	20 (Up to Letter/A4) 5 (Over Letter/A4)	Up to 58 lb (Up to 220 g/m²)	Up to 12 mil (Up to 0.3 mm)
		Index Card	50	Up to 32 lb (Up to 120 g/m²)	Up to 6 mil (Up to 0.15 mm)
		Envelopes	20 (Up to Letter/A4) 5 (Over Letter/A4)	20 to 25 lb (80 to 95 g/m²)	Up to 20 mil (Up to 0.52 mm)
	Long Paper (Width: 3.5 - 11.7 in. (88.9 - 297 mm) / Height: 17 - 47.2 in. (431.9 - 1200 mm))	Plain Paper, Recycled Paper, Inkjet Paper, Glossy Paper	1	17 to 58 lb (64 to 220 g/m²)	3 to 10 mil (0.08 to 0.25 mm)
Manual Feed Slot (available models only)	<Landscape> Letter, Executive, A4, B5 (JIS) <Portrait> Ledger, A3, B4 (JIS), Legal, Mexico Legal, India Legal, Folio, A5, B6 (JIS), A6, Envelopes (C5, Com-10, DL, Monarch), Photo (4" x 6")/(10 x 15 cm), Photo L (3.5" x 5")/(9 x 13 cm), Photo 2L (5" x 7")/(13 x 18 cm), Index card (5" x 8")/(13 x 20 cm)	Plain Paper, Recycled Paper	1	17 to 32 lb (64 to 120 g/m²)	3 to 6 mil (0.08 to 0.15 mm)
		Inkjet Paper	1	17 to 53 lb (64 to 200 g/m²)	3 to 10 mil (0.08 to 0.25 mm)
		Glossy Paper ^*3	1	Up to 58 lb (Up to 220 g/m²)	Up to 10 mil (Up to 0.25 mm)
		Photo Card ^*3	1	Up to 53 lb (Up to 200 g/m²)	Up to 10 mil (Up to 0.25 mm)
		Index Card	1	Up to 32 lb (Up to 120 g/m²)	Up to 6 mil (Up to 0.15 mm)
		Envelopes	1	20 to 25 lb (80 to 95 g/m²)	Up to 20 mil (Up to 0.52 mm)

*1: Legal, Mexico Legal, India Legal, Folio, B4 (JIS), B5 (JIS) and B6 (JIS) size paper are supported only in some countries.

*2: When using plain paper 20 lb (80 g/m²)

*3: BP71 69 lb (260 g/m²) paper is specially designed for Brother inkjet machines.

*4: We recommend using the MP tray for glossy paper.

Handle and Use Print Media

Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.
Avoid touching the shiny (coated) side of photo paper.
Some envelope sizes require that you set margins in the application. Make sure you do a test print first before printing many envelopes.

DO NOT use the following types of paper:

Damaged, curled, wrinkled, or irregularly shaped
*1: 0.08 in. (2 mm) or greater curl may cause jams to occur.
Extremely shiny or highly textured
Paper that cannot be arranged uniformly when stacked
Paper made with a short grain