MFC-J1010DW
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FAQs & Troubleshooting |
MFC-J1010DW
Date: 19/07/2021 ID: faq00000495_067
Printer Jam or Paper Jam
Check the following points to clear the Printer Jam or Paper Jam message.
For the models with FAX functions:
Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your computer or another fax machine so you will not lose any important message.
Check the machine's display (hereinafter called LCD) indication of your Brother machine.
One of the following messages will appear to tell you where to find the jammed paper.
Jam Inside/Front, Repeat Jam, Inside/Front
The paper is jammed in the machine.
Gently remove the jammed paper.
> Click here to see how to clear the paper jam inside and in the front of the machine.
Make sure the paper guides are set to the correct paper size.
Jam Front, Repeat Jam Front
The paper is jammed in the machine.
Gently remove the jammed paper.
> Click here to see how to clear the paper jam in the front of the machine.
Make sure the paper guides are set to the correct paper size.
Jam Rear
Cause 1: The paper is jammed in the machine.
Gently remove the jammed paper.
> Click here to see how to clear the paper jam in the back of the machine.
Make sure the paper guides are set to the correct paper size.
Cause 2: Paper dust has accumulated on the surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
> Click here to see how to clean the paper pick-up rollers.
DCP-J1050DW, DCP-J1140DW, MFC-J1010DW
If you need further assistance, please contact Brother customer service:
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