Follow the steps below to clear the paper jam or printer jam.

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

Case1: Paper is jammed in the multipurpose sheet feeder

Follow the steps below to clear the paper jam in the multipurpose sheet feeder.

1. Unplug the machine from the AC power outlet (electrical socket).
   
   
2. Unplug the telephone line cord from the machine.
   
   
3. Remove any paper from the multi-purpose sheet feeder that is not jammed.
   
   
   
4. Pull the jammed paper upward and out of the unit.
   
   
5. Check inside the machine.
   
   
   
   
   1. Open the control panel cover by lifting it toward you, and then lift the top cover toward the back.
      
      
   2. Use your hand to move the print head and remove any pieces of paper remaining under the print head.
   
   

   Unplug the machine from the power source before you move the print head using your hand.

   
   
   3. Carefully check the left and right side corners and remove any pieces of paper.
   
   
   

   If you have difficulty removing the jammed paper, press and hold the Paper Release Lever (centered, inside the multipurpose sheet feeder) as you pull out the page.

   

   
   
6. Close the control panel cover and top cover.
   
   
7. Reinstall the paper in the multipurpose sheet feeder. Adjust the paper guides in the sheet feeder to the position for the paper size you are using.
   
   
8. Plug the power cord back into the AC power outlet (electrical socket) and power the unit back ON.
   
   
9. Plug the telephone line cord into the machine.
   
   
10. Verify the error message is cleared.

Case2: Paper is jammed inside the machine

Follow the steps below to clear the paper jam inside the machine.

1. Unplug the machine from the AC power outlet (electrical socket).
   
   
2. Unplug the telephone line cord from the machine.
   
   
3. Check inside the machine.
   

   

   
   
   1. Open the control panel cover by lifting it toward you, and then lift the top cover toward the back.
      
      
   2. Use your hand to move the print head and remove any pieces of paper remaining under the print head.
   
   

   Unplug the machine from the power source before you move the print head using your hand.

   
   
   3. Carefully check the left and right side corners and remove any pieces of paper.
   
   
4. Close the control panel cover and top cover.
   
   
5. Plug the power cord back into the AC power outlet (electrical socket) and power the unit back ON.
   
   
6. Plug the telephone line cord into the machine.
   
   
7. Verify the error message is cleared.

Case3: Paper is jammed at the front of the machine

Follow the steps below to clear the paper jam at the front of the machine.

1. Unplug the machine from the AC power outlet (electrical socket).
   
   
2. Unplug the telephone line cord from the machine.
   
   
3. Pull the paper toward you.
   
   
   
   
   
   
4. Check inside the machine.
   
   
   
   
   1. Open the control panel cover by lifting it toward you, and then lift the top cover toward the back.
      
      
   2. Use your hand to move the print head and remove any pieces of paper remaining under the print head.
   
   

   Unplug the machine from the power source before you move the print head using your hand.

   
   
   3. Carefully check the left and right side corners and remove any pieces of paper.
   
   
   
5. Close the control panel cover and top cover.
   
   
6. Plug the power cord back into the AC power outlet (electrical socket) and power the unit back ON.
   
   
7. Plug the telephone line cord into the machine.
   
   
8. Verify the error message is cleared.

Case4: Paper is jammed at the back of the machine

Follow the steps below to clear the paper jam at the back of the machine.

1. Unplug the machine from the AC power outlet (electrical socket).
   
   
2. Unplug the telephone line cord from the machine.
   
   
3. Remove any paper from the multi-purpose sheet feeder that is not jammed.
   
   
4. Open the Paper Jam Cover located in the back of the machine.
   
   
5. To loosen the paper, slide the Paper Width Guide to the widest position.
   
   
6. Using tweezers, pull out the ripped pieces of paper.
   
   

   Please be careful not to touch or scratch the internal part with your hand or tweezers.
   

   
   
   
7. Close the Paper Jam Cover.
   
   
8. Check inside the machine.
   
   
   
   
   1. Open the control panel cover by lifting it toward you, and then lift the top cover toward the back.
      
      
   2. Use your hand to move the print head and remove any pieces of paper remaining under the print head.
   
   

   Unplug the machine from the power source before you move the print head using your hand.

   
   
   
   3. Carefully check the left and right side corners and remove any pieces of paper.
   
   
   
9. Close the control panel cover and top cover.
   
   
10. Plug the power cord back into the AC power outlet (electrical socket) and power the unit back ON.
    
    
11. Plug the telephone line cord into the machine.
    
    
12. Verify the error message is cleared.