DCP-J1200W(E)
 |
FAQs & Troubleshooting |
DCP-J1200W(E)
Date: 05/11/2021 ID: faq00000495_065
Printer Jam or Paper Jam
Text Instructions
Check the following points to clear the Printer Jam or Paper Jam message.
Cause 1: The paper is jammed in the machine.
Gently remove the jammed paper and then, press 
(Stop).
> Click here to see how to clear the paper jam inside the machine.
Make sure the paper guides are set to the correct paper size.
Cause 2: Paper dust has accumulated on the surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
> Click here to see how to clean the paper pick-up rollers.
Video Instructions
*The video clip is being streamed from YouTube.
- The product shown in this video may differ from the one that you are using.
- Video contents may change without prior notice.
DCP-J1200W(E)
If you need further assistance, please contact Brother customer service:
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