FAQs & Troubleshooting

Close

PT-2420PC

FAQs & Troubleshooting

FAQs & Troubleshooting

PT-2420PC

Not your product?

Date: 22/12/2017 ID: faqp00001503_000

The top and base layers of the laminated tape are misaligned.

Make sure the underside of the tape cassette is completely touching the base of the compartment.
If the tape is not installed correctly, the top and base layers of the laminated tape become misaligned, as shown in the picture below.


misaligned tape

 

This can be corrected by feeding. Please follow the steps below.

 

  1. Reinstall the tape cassette and make sure it is completely touching the base of the compartment.
  2. Keep feeding by pressing the button for ejecting the tape until the top and base layers of laminated tape becomes aligned correctly.

Related Models

PT-1000, PT-1010, PT-1090, PT-1100, PT-1180, PT-1230PC, PT-1280, PT-1290, PT-1400, PT-1650, PT-1750, PT-1830, PT-1880, PT-1950, PT-2030, PT-2100, PT-2300, PT-2400, PT-2420PC, PT-2430PC, PT-2700, PT-2730, PT-3600, PT-7100, PT-7600, PT-900, PT-9200DX, PT-9200PC, PT-9500PC, PT-9600, PT-9700PC, PT-9800PCN, PT-D400, PT-D450, PT-D600, PT-D800W, PT-E300, PT-E550W, PT-H300, PT-P300BT, PT-P700, PT-P710BT, PT-P750W, PT-P900W, PT-P910BT, PT-P950NW

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.