MFC-T925DW

FAQs & Troubleshooting

MFC-T925DW

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Date: 01/07/2020 ID: faq00000495_064

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Printer Jam or Paper Jam

Check the following points to clear the Printer Jam or Paper Jam message.

For the models with FAX functions:
Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your computer or another fax machine so you will not lose any important message.

Check the machine's display (hereinafter called LCD) indication of your Brother machine.
One of the following messages will appear to tell you where to find the jammed paper.

Jam A Inside/Front
Repeat Jam A
Jam B Front
Repeat Jam B Front
Jam C Rear
Jam D MP Tray
Jam E Inside/MP
Repeat Jam E In/MP

Jam A Inside/Front, Repeat Jam A

The paper is jammed in the machine.

Gently remove the jammed paper.

> Click here to see how to clear the paper jam inside and in the front of the machine.

Make sure the paper guides are set to the correct paper size.
DO NOT extend the paper tray when you load A5 or smaller size paper. (for some countries)

Jam B Front, Repeat Jam B Front

The paper is jammed in the machine.

Gently remove the jammed paper.

> Click here to see how to clear the paper jam in the front of the machine.

Make sure the paper guides are set to the correct paper size.
DO NOT extend the paper tray when you load A5 or smaller size paper. (for some countries)

Jam C Rear

Cause 1: The paper is jammed in the machine.

Gently remove the jammed paper.

> Click here to see how to clear the paper jam in the back of the machine.

Make sure the paper guides are set to the correct paper size.
DO NOT extend the paper tray when you load A5 or smaller size paper. (for some countries)