MFC-J6945DW
 |
FAQs & Troubleshooting |
MFC-J6945DW
Date: 17/10/2018 ID: faq00100476_004
Telephone Line Interference/VoIP.
If you are having issues sending or receiving a fax due to possible interference on the telephone line or if you are using a VoIP system, we recommend changing the modem speed to minimise errors in fax operations.
-
Press
(Settings) > All Settings > Initial Setup > Compatibility.
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Press the option you want.
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Basic(for VoIP) reduces the modem speed to 9,600 bps and turns off color fax receiving(*) and Error Correction Mode (ECM), except for color fax-sending(*). Unless interference is a recurring issue on your telephone line, you may prefer use it only when needed.
To improve compatibility with most VoIP services, Brother recommends changing the compatibility setting to Basic(for VoIP).
*: Available only for Brother machines with color fax function
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Normal sets the modem speed at 14,400 bps.
- High set the modem speed at 33,600 bps.
-
Basic(for VoIP) reduces the modem speed to 9,600 bps and turns off color fax receiving(*) and Error Correction Mode (ECM), except for color fax-sending(*). Unless interference is a recurring issue on your telephone line, you may prefer use it only when needed.
-
Press
(Home).
- VoIP (Voice over IP) is a type of phone system that uses an Internet connection, rather than a traditional phone line.
-
(For some coutries)
Brother does not recommend the use of a VoIP line. VoIP limitations in general can cause some functions of the fax machine not to work correctly.
MFC-J2740DW, MFC-J3540DW, MFC-J3940DW, MFC-J5740DW, MFC-J5845DW, MFC-J5855DW(XL), MFC-J5945DW, MFC-J5955DW, MFC-J6540DW, MFC-J6545DW, MFC-J6555DW(XL), MFC-J6740DW, MFC-J6940DW, MFC-J6945DW, MFC-J6955DW, MFC-J6957DW, MFC-T4500DW
If you need further assistance, please contact Brother customer service:
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