MFC-J1010DW
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FAQs & Troubleshooting |
MFC-J1010DW
Date: 14/12/2021 ID: faq00100476_000
Telephone Line Interference/VoIP.
If you are having issues sending or receiving a fax due to possible interference on the telephone line or if you are using a VoIP system, we recommend changing the modem speed to minimize errors in fax operations.
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Press Menu or Settings.
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Press the Up or Down arrow key to select the following:
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Select Initial Setup. Press OK.
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Select Compatibility. Press OK.
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Select Normal or Basic(for VoIP). Press OK.
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Basic(for VoIP) reduces the modem speed to 9,600 bps and turns off color fax receiving(*) and Error Correction Mode (ECM), except for color fax-sending(*). Unless interference is a recurring issue on your telephone line, you may prefer use it only when needed.
To improve compatibility with most VoIP services, Brother recommends changing the compatibility setting to Basic(for VoIP).
*: Available only for Brother machines with color fax function. - Normal sets the modem speed at 14,400 bps.
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Basic(for VoIP) reduces the modem speed to 9,600 bps and turns off color fax receiving(*) and Error Correction Mode (ECM), except for color fax-sending(*). Unless interference is a recurring issue on your telephone line, you may prefer use it only when needed.
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Select Initial Setup. Press OK.
- Press Stop/Exit.
- VoIP (Voice over IP) is a type of phone system that uses an Internet connection, rather than a traditional phone line.
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(For some countries)
Brother does not recommend the use of a VoIP line. VoIP limitations in general can cause some functions of the fax machine not to work correctly.
MFC-J1010DW, MFC-J4340DW(XL), MFC-J491DW, MFC-T810W, MFC-T910DW
If you need further assistance, please contact Brother customer service:
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