HL-1850

FAQs & Troubleshooting

HL-1850

Date: 26/09/2011 ID: faq00000063_018

Do not use any of the following types of envelopes, as they will cause paper feed problems:

Envelopes that are damaged, curled, wrinkled, or irregularly shaped
Envelopes that are extremely shiny or highly textured
Envelopes with clasps, snaps or tie strings
Envelopes with self-adhesive closures
Envelopes of baggy construction
Envelopes that are not sharply creased
Embossed envelopes
Envelopes that were previously printed by a laser printer
Envelopes that are pre-printed on the inside
Envelopes that cannot be arranged uniformly when placed in a pile
Envelopes constructed with paper that exceeds the paper weight specifications for the printer
Poorly manufactured envelopes with edges that are not straight or consistently square
Envelopes with transparent windows, holes, cutouts or perforations.

Before printing envelopes, you must fan the stack of envelopes well to avoid paper jams and misfeeds.

Do not load different types of paper at the same time in the paper cassette because paper jams and misfeeds may occur.
Do not print on envelopes using 2-Sided(Duplex) printing.
For correct printing, you must select the same paper size from within your software application as the paper in the tray.
If your application software does not support paper size selection in its print menu, you can change the paper size on the printer's control panel under the PAPER menu.

Open the Multi-purpose tray
Unfold the Multi-purpose tray extension.
Open the Face up output tray.
Place envelopes in the Multi-purpose tray so they touch the back of the tray and remain below the limit mark.

If DL size double-flap envelopes were creased after they have been printed, put in new DL size double-flap envelopes sideways, and print again.
Press and slide the paper width adjuster to fit the envelope size.

Make sure that neatly stacked envelopes are correctly seated in the Multi-purpose Tray; otherwise, envelopes may not be fed correctly, resulting in skewed printouts or paper jams.
Select the driver setting as follows:

Paper Size Media Paper Source

Envelope Size Envelopes
Envelopes-Thin
Envelopes-Thick MP tray