FAQs & Troubleshooting

Close

Model discontinued. This page is no longer updated.

FAX-878

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 26/09/2008 ID: faq00000694_005

"DOCUMENT JAM" error appears on the LCD. What should I do?

The documents were not inserted or fed properly, or were too long.

 

  1. Remove any paper that is not jammed from the ADF.
  2. Open the top cover by lifting the lever on the right side of the top cover.
  3. Pull the document toward the front of your fax machine.
  4. Close the top cover. Press down on both sides of the top cover until it clicks.

Related FAQs

Related Models

FAX-878

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.