Support & Download

OAuth 2.0 Authentication Support Statement

 

Microsoft is phasing out Basic Authentication for SMTP in Exchange Online to align with modern security standards and provide a more secure email environment. As a result, you may get authentication errors when trying to use the following features:

▪ Scan to Email Server
▪ Internet Fax
▪ Email Reports
▪ Email Notifications

To continue using these features in Microsoft Exchange Online (if your machine supports OAuth 2.0 authentication), you must update the firmware to the version that supports this authentication and configure the OAuth 2.0 authentication settings. Click here to learn how to configure the settings.

Support Information

Check the “Product Support List” below to see if your machine supports OAuth 2.0 and if the latest firmware is already available or scheduled for release.

▪ If your machine is not listed, it does not support OAuth 2.0. Use an alternative email service (for example, Gmail).
▪ If you see a date against your machine: this is the firmare update release date. Update the firmware when it becomes available and configure the OAuth 2.0 authentication settings.

Product Support List

Inkjet Printer / Fax / MFC / DCP Monochrome Laser Printer
Monochrome Laser Fax / MFC / DCP Color Printer (Laser / LED)
Color Fax / MFC / DCP (Laser / LED) Document Scanner

Inkjet Printer / Fax / MFC / DCP

Product NameInformation
MFC-J3660DW Available

※1

MFC-J3960DW Available

※1

MFC-J4350DW Available

※1

MFC-J4550DW Available

※1

MFC-J6760DW Available

※1

MFC-J6960DW Available

※1

MFC-J6975DW Available

※1

MFC-J6977DW Available

※1

※1 Your machine already supports OAuth 2.0, and no firmware update is required. You need to configure the OAuth 2.0 authentication settings - click here to learn how.

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Monochrome Laser Printer

Product NameInformation
HL-B2180DW Available

※1

Product NameInformation
HL-L2400DW Available

※1

HL-L2400DWE Available

※1

HL-L2442DW Available

※1

HL-L2445DW Available

※1

HL-L2447DW Available

※1

HL-L2460DN Available

※1

HL-L2865DW Available

※1

HL-L5100DN(T) Available

※2

HL-L5200DW(T) Available

※2

HL-L5210DN Available

※2

HL-L5210DW Available

※2

HL-L5215DN Available

※2

HL-L6210DW Available

※2

HL-L6250DN Available

※2

HL-L6300DW(T) Available

※2

HL-L6400DW(T) Available

※2

HL-L6410DN Available

※2

HL-L6415DN Available

※2

HL-L6450DW Available

※2

※1 Your machine already supports OAuth 2.0, and no firmware update is required. You need to configure the OAuth 2.0 authentication settings - click here to learn how.
※2 Your machine supports OAuth 2.0 authentication, but you must update the firmware to the latest version (it is already available). Click here to learn how to update the firmware. When the firmware has been updated, configure the OAuth 2.0 authentication settings.

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Monochrome Laser Fax / MFC / DCP

Product NameInformation
DCP-B7620DW Available

※1

Product NameInformation
DCP-L2620DW Available

※1

DCP-L2622DW Available

※1

DCP-L2627DW(XL) Available

※1

DCP-L2627DWE Available

※1

DCP-L2640DN Available

※1

DCP-L2660DW Available

※1

DCP-L2665DW Available

※1

DCP-L5500DN Available

※2

DCP-L5510DW Available

※2

DCP-L6600DW Available

※2

Product NameInformation
MFC-B7800DN Available

※1

MFC-B7810DW Available

※1

Product NameInformation
MFC-EX910 Available

※2

Product NameInformation
MFC-L2800DW Available

※1

MFC-L2802DN Available

※1

MFC-L2802DW Available

※1

MFC-L2827DW(XL) Available

※1

MFC-L2835DW Available

※1

MFC-L2860DW Available

※1

MFC-L2860DWE Available

※1

MFC-L2862DW Available

※1

MFC-L2922DW Available

※1

MFC-L2960DW Available

※1

MFC-L2980DW Available

※1

MFC-L5700DN Available

※2

MFC-L5710DN Available

※2

MFC-L5710DW Available

※2

MFC-L5715DN Available

※2

MFC-L5750DW Available

※2

MFC-L6710DW Available

※2

MFC-L6800DW(T) Available

※2

MFC-L6900DW(T) Available

※2

MFC-L6910DN Available

※2

MFC-L6915DN Available

※2

MFC-L6950DW Available

※2

MFC-L6970DW Available

※2

※1 Your machine already supports OAuth 2.0, and no firmware update is required. You need to configure the OAuth 2.0 authentication settings - click here to learn how.
※2 Your machine supports OAuth 2.0 authentication, but you must update the firmware to the latest version (it is already available). Click here to learn how to update the firmware. When the firmware has been updated, configure the OAuth 2.0 authentication settings.

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Color Printer (Laser / LED)

Product NameInformation
HL-L8230CDW Available

※2

HL-L8240CDW Available

※2

HL-L8430CDW Available

※1

HL-L8570CDW Available

※1

HL-L9430CDN Available

※2

HL-L9470CDN Available

※2

※1 Your machine already supports OAuth 2.0, and no firmware update is required. You need to configure the OAuth 2.0 authentication settings - click here to learn how.
※2 Your machine supports OAuth 2.0 authentication, but you must update the firmware to the latest version (it is already available). Click here to learn how to update the firmware. When the firmware has been updated, configure the OAuth 2.0 authentication settings.

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Color Fax / MFC / DCP (Laser / LED)

Product NameInformation
DCP-L3515CDW Available

※2

DCP-L3520CDW(E) Available

※2

DCP-L3527CDW Available

※2

DCP-L3555CDW Available

※2

DCP-L3560CDW Available

※2

DCP-L8630CDW Available

※1

Product NameInformation
MFC-EX570 Available

※1

MFC-EX670 Available

※2

Product NameInformation
MFC-L3740CDW(E) Available

※2

MFC-L3760CDW Available

※2

MFC-L8340CDW Available

※2

MFC-L8390CDW Available

※2

MFC-L8730CDW Available

※1

MFC-L8970CDW Available

※1

MFC-L9630CDN Available

※2

MFC-L9635CDN Available

※2

MFC-L9670CDN Available

※2

※1 Your machine already supports OAuth 2.0, and no firmware update is required. You need to configure the OAuth 2.0 authentication settings - click here to learn how.
※2 Your machine supports OAuth 2.0 authentication, but you must update the firmware to the latest version (it is already available). Click here to learn how to update the firmware. When the firmware has been updated, configure the OAuth 2.0 authentication settings.

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Document Scanner

Product NameInformation
ADS-1700W Available

※2

ADS-2700W Available

※2

※2 Your machine supports OAuth 2.0 authentication, but you must update the firmware to the latest version (it is already available). Click here to learn how to update the firmware. When the firmware has been updated, configure the OAuth 2.0 authentication settings.

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