PT-9600
 |
FAQs & Troubleshooting |
PT-9600
Categorized
Getting Started
Easy Tasks
Troubleshooting
Others
Popular
Updated:31/07/2026
These are the most viewed FAQs, ranked by popularity.
- 1.I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 2.The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 3.P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 4.I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5.How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
Latest
These are the latest FAQs, sorted by last update date.
24/07/2026
I get an error when connecting Excel (.xlsx, .xlsm) or Access (.accdb) database files in P-touch Editor 5.4.017 or later (Windows)
06/07/2026
Printing is not possible. (USB connection) (for Windows)
28/05/2026
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
13/04/2026
How to identify your Operating System (OS)
06/03/2026
How to open the Devices and Printers window