FAQs & Troubleshooting
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These are the most viewed FAQs, ranked by popularity.
- 1.Change video resolution. (version 6.x.xx.xxx or earlier)
- 2.Can I change my registered email address?
- 3.About OmniJoin Version 6 and Version 7
- 4.The sound suddenly gets quiet during the meeting
- 5.I cannot get into the online meeting even if I enter the correct password. The message "Password required" is displayed.
These are the latest FAQs, sorted by last update date.
Join an online meeting
Every time I join the meeting via web browser, I am asked to install plug in. Do I have to install this every time?
I cannot join an online meeting and get an error message "Unable to download web components."
I cannot enter the meeting room using Mozilla® Firefox®. (Mozilla® Firefox® version 52.0 or later user)
I cannot enter the meeting room and get an error message "Unable to connect". (Android™)