FAQs & Troubleshooting
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MFC-9970CDW
384 Results
1.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
2.
Load paper in the paper tray
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
4.
Curled or wavy
5.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
6.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
7.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
8.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
9.
Can I print from and scan to iPhone, iPod touch and iPad?
10.
What is Brother iPrint&Scan?
11.
Jam Duplex
12.
Can I print from or scan to Android™ Smartphone?
13.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
14.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
15.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
16.
When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
17.
Reset the network settings to the factory default (video instructions available)
18.
Document Jam
19.
White streaks or bands down the page
20.
Replace Drum
21.
Clean the scanner to improve the copy or fax quality (video instructions available)
22.
All one color
23.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
24.
I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
25.
Completely blank or some colors are missing.
26.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
27.
Color misregistration
28.
Poor fixing
29.
Replace Belt
30.
Jam Inside