FAQs & Troubleshooting
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HL-5380DN
182 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
What is Brother iPrint&Scan?
3.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
4.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
5.
Can I print from and scan to iPhone, iPod touch and iPad?
6.
Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
7.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
8.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
9.
"JAM INSIDE" error appears on the LCD. What should I do?
10.
Can I print from or scan to Android™ Smartphone?
11.
The printer status is Offline or Paused.
12.
What can happen if the wrong paper is used in your machine.
13.
Print overrun
14.
"JAM MP TRAY" error appears on the LCD. What should I do?
15.
Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
16.
Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
17.
I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
18.
Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
19.
Memory full
20.
Drum End Soon
21.
"JAM TRAY 1", "JAM TRAY2" , "JAM TRAY3" error message appears on the LCD. What should I do?
22.
How do I install additional memory?
23.
I cannot save a file downloaded from the Brother support website (For Windows)
24.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
25.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
26.
Print a web page from iPrint&Scan when using an Android™ mobile device.
27.
Can I use AirPrint with my Brother machine?
28.
The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
29.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
30.
What kind of paper can I use?