FAQs & Troubleshooting
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MFC-9970CDW
386 Results
91.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
92.
How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
93.
The message to install the Java runtime appeared and I couldn't configure the wireless setting of my Brother machine using Wireless Device Setup Wizard. (For Mac OS X 10.7 or greater)
94.
Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
95.
Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
96.
I cannot view documents on the bundled CD-ROM or the Brother web site from my Macintosh 10.4 system.
97.
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
98.
Scan and save a document in PDF format for Macintosh (Scan to File)
99.
I cannot scan via USB. (Mac OS X)
100.
Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
101.
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
102.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
103.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
104.
I cannot send a fax using PC-FAX (Windows 10)
105.
Print command (LPR) (Linux)
106.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
107.
Possible solutions for print quality issues
108.
Combine multiple scanned documents into a single file with PaperPort™
109.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
110.
Download a file from the "Downloads" section and save it to Windows 8 computer.
111.
Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
112.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
113.
Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
114.
What is the difference between the toner cartridge and the drum unit?
115.
The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
116.
Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
117.
Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine (video instructions available)
118.
Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
119.
Scan a text document and convert it into a text file (For Windows)
120.
Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)