FAQs & Troubleshooting
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110 Results
31.
Uninstall the scanner driver. (Linux)
32.
Pre-Required Procedures (Linux)
33.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
34.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
35.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
36.
Windows 10 Support Information
37.
The machine is in Sleep Mode (power save mode).
38.
Registration Failed (Shortcut)
39.
Bleed through is seen in the scanned image.
40.
The scanned image is skewed.
41.
The scan quality is poor.
42.
Download a file from the "Downloads" section and save it to Windows 8 computer.
43.
Open the Control Panel (For Windows)
44.
Paper suitable for scanning
45.
On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
46.
A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
47.
Unusable Device (Other Error)
48.
Cover is Open
49.
Configure the Scan to Email Feature (Linux)
50.
Delete a network scanner entry. (Linux)
51.
Important points for specifying the scan area (Linux)
52.
Uninstall Scan-key-tool. (Linux)
53.
I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
54.
Check the firmware version.
55.
How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
56.
Cannot save the settings in Remote Setup or Web Based Management.
57.
A plastic card error occurs.
58.
Cannot start Remote Setup.
59.
All Blank Page Skipped
60.
USB Write-protected