MFC-J690DW FAQs & Troubleshooting MFC-J690DW Not your product? Sort by: Updated Date Popularity 3 Results 1. 05/16/2019 Telephone Line Interference/VoIP. 2. 06/13/2017 I am having a issue receiving faxes. 3. 05/29/2013 I cannot receive a color fax. Fax FAQs & Troubleshooting