FAQs & Troubleshooting
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MFC-6800
182 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Can I print from and scan to iPhone, iPod touch and iPad?
3.
The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
4.
The printer status is Offline or Paused.
5.
The machine does not print anything.
6.
My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
7.
I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
8.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
9.
I cannot install Brother drivers on Debian 10 or later (Linux)
10.
Can I print from or scan to Android™ Smartphone?
11.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
12.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
13.
I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
14.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
15.
I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
16.
I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
17.
I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
18.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
19.
Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
20.
Delete print jobs from the print queue.
21.
What is Distinctive Ring and how do I program it?
22.
Can I use non-Brother or third party supplies with the Brother machine?
23.
What can happen if the wrong paper is used in your machine.
24.
I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
25.
What driver package format is supported by my Linux distribution?
26.
Pre-Required Procedures (Linux)
27.
Install the built-in drivers (For Windows 8 and Windows 10)
28.
Change the printer driver settings (Windows/macOS)
29.
When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
30.
What does "NG" or "ERROR" on the Transmission Verification Report mean?