FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/mfc5100c_us.jpg)
MFC-5100C
146 Results
1.
What is Machine Error 30, 33, 34 or 35 and how can I clear it?
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
4.
How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
5.
One or more of my colors are not printing (blank). What can I do?
6.
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
7.
Can I print from or scan to Android™ Smartphone?
8.
Can I print from and scan to iPhone, iPod touch and iPad?
9.
My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
10.
I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
11.
I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
12.
Why doesn't the machine answer when receiving a call?
13.
I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
14.
How can I print envelopes?
15.
How to identify your Operating System (OS).
16.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
17.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
18.
Functions supported in the Windows 7 built-in drivers
19.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
20.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
21.
When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
22.
My FAX/MFC will not Dial. Why?
23.
I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
24.
Why can't I print when an ink cartridge is empty?
25.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
26.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
27.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
28.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
29.
I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
30.
The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?