FAQs & Troubleshooting
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197 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
The printer status is Offline or Paused.
3.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
4.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
5.
Replace Fuser
6.
What is Brother iPrint&Scan?
7.
What kind of paper can I use?
8.
Can I use non-Brother or third party supplies with the Brother machine?
9.
What can happen if the wrong paper is used in your machine.
10.
Add your Brother machine with AirPrint (macOS)
11.
Wireless setup is requesting a WPS PIN to complete the setup
12.
I cannot print using my Brother machine on a wireless network (Windows)
13.
I cannot find some option in the Printing preferences. (For Windows)
14.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
15.
Print a web page from iPrint&Scan when using an Android™ mobile device.
16.
Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
17.
Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
18.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
19.
I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
20.
Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
21.
I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expect.
22.
Jam Tray 1 or Jam Tray 2
23.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
24.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
25.
Enable the Brother machine's network interface.
26.
Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
27.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
28.
How to identify your Operating System (OS).
29.
Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
30.
Print Unable or Print Unable XX