FAQs & Troubleshooting
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FAX-1960C
161 Results
1.
How to identify your Operating System (OS).
2.
How do I know which side up my photo paper should be in the tray?
3.
When I print, the pages are smudged with ink. What should I do?
4.
What is Distinctive Ring and how do I program it?
5.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
6.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
7.
Print command (LPR) (Linux)
8.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
9.
What driver package format is supported by my Linux distribution?
10.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
11.
Change the printer driver settings (Windows/macOS)
12.
How do I clear Machine Error 46?
13.
How do I load 10 x 15 Glossy paper into my machine?
14.
Can third party ink be used to refill the ink cartridges?
15.
One or more of my colors are not printing (blank). What can I do?
16.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
17.
The monochrome copies I make are too light. What can I do?
18.
How do I know which receive mode to select?
19.
How do I store received faxes into memory? (Fax Storage)
20.
Where can I find my Brother machine's serial number?
21.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
22.
The edge of glossy paper is smudged.
23.
What does "NG" or "ERROR" on the Transmission Verification Report mean?
24.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
25.
Can I still receive faxes or calls when the machine is switched off?
26.
Why can't I print when an ink cartridge is empty?
27.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
28.
I cannot install the driver when using the Driver Install Tool. (Linux)
29.
Open the Control Panel (For Windows)
30.
Do I need a telephone line to send and receive faxes with my Brother machine?