Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
I cannot save a file downloaded from the Brother support website (For Windows)
How to identify your Operating System (OS).
Install PaperPort™ 12SE onto Windows 10.
Install Presto!® BizCard® onto Windows 10.
Download a file from the "Downloads" section and save it to Windows 8 computer.
I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
Install the scanner driver (For Mac OS X 10.4 - 10.10)
I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
Install the scanner driver (For Windows)
Install the DSmobile Scan application. (For Windows users only)
I cannot install or reinstall the scanner driver using the DVD that came with my Brother scanner.