FAQs & Troubleshooting
Popular |
DS-610
58 Results
1.
Install the scanner driver (For Windows)
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
Install the DSmobile Scan application. (For Windows users only)
4.
The scanner is connected but it will not feed paper or do anything else. (For Windows)
5.
Can I print from or scan to Android™ Smartphone?
6.
The scanner is connected but it will not feed paper or do anything else. (For Macintosh)
7.
When I calibrate I get a "White-only" calibration message.
8.
Can I print from and scan to iPhone, iPod touch and iPad?
9.
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
10.
When I press the "Scan" on my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
11.
How to identify your Operating System (OS).
12.
My scanned images have black lines running through them, blank spaces, or just overall bad quality.
13.
I cannot save a file downloaded from the Brother support website (For Windows)
14.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
15.
I am scanning documents smaller than letter size, such as receipts, and they all come through with a black background (For Windows).
16.
I received a "Calibration failed" error message when attempting to calibrate my scanner. (For Windows)
17.
Turn off the scanner.
18.
I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
19.
The Brother scanner does not appear in the "Print & Fax", "Print & Scan" or "Printers & Scanners" Utility. (Mac OS X 10.4 -10.10)
20.
Download a file from the "Downloads" section and save it to Windows 8 computer.
21.
I do not have or lost the black and white calibration sheet.
22.
Open the "Scanners and Cameras" and Properties.
23.
When I tried to scan the document, it is not feed properly and it jams or seems to feed from one side.
24.
Open the Control Panel (For Windows)
25.
Can I scan a business card?
26.
Install Presto!® BizCard® onto Windows 10.
27.
I have installed the scanner on my Macintosh but I cannot scan.
28.
My unit has no power.
29.
Scan a document in Windows 8 and Windows 10.
30.
File size of the scanned document.